The missing package insert

This past Wednesday, the pharmacy received a package of medications that was missing the insert so the pharmacy did not know who the medications belonged to. Therefore, the pharmacist asked me to contact Pfizer, the pharmaceutical company, which sent the medications as part of the prescription assistance program. I called the company and once I gave them the package’s tracking number, I was given the list of patients so I wrote down the names and what medications belonged to each patient. After I received the names, the pharmacy was able to process the medications in their system. This made me realize that there is a lot that needs to be taken care of before any prescription is actually dispensed to the patients at the clinic. Medications are ordered through the prescription assistance program, and then the medications are sent to the clinic where they are processed into the computer system before they can be given to the patients. All of this is possible only when everyone is doing their jobs, and this made me realize that I also serve an important role as a volunteer.